What Do Customers Want?

Customers Don’t value concepts or content; they value real, innovative solutions to their problems.

— Steve Tobak, Entrepreneur, Business Insider, 2015/12/25

Consulting – A Consultant’s Responsibility

Ultimately, it is each consultant’s responsibility to acquire what they need to be successful in meeting the customer’s needs.

— Albert L swope

This is not to say that the consultant needs to do everything themselves. However, they are responsible to do whatever it takes to acquire the resources that may be necessary to deliver for the customer. If that, means making late-night phone calls, repetitive phone calls, follow-up emails, tracking somebody down the hall for an impromptu meeting, that is what you must do.  In the end, regardless of the reason, you are responsible to ensure that you deliver a quality product to the customer, on time, on schedule and on budget.

What is Conley’s law?

Conley’s Law

Any organization that designs a system (defined more broadly here than just information systems) will inevitably produce a design whose structure is a copy of the organization’s communication structure.

–“How Do Committees Invent?”, Melvin E. Conway, 1968

Harvard Business School

Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis

Logic – Getting to the truth

The Quote

“When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.”

― Sir Arthur Conan Doyle, The Case-Book of Sherlock Holmes

The Basic Methodology

To solve a problem, the methodology, basically, goes like this:

  • Define the problem
  • Then, eliminate all the impossible causes
  • Then, focus on what remains

Poetry – Across the page of spotless white

Across the page of spotless white
Friends trail the pen, and in our sight
Grow precious all the lines they write.

As for some white-sailed ship at sea,
So, little book, my watch for thee;
Return with freight of love to me.

— J. S. Ogilvie

Quote – Make good use of time

Make good use of time, if thou lovest eternity; yesterday cannot be recalled—to-morrow cannot be secured—to-day only is thine, which, if once lost, is lost forever.

— J. S. Ogilvie